Reported outages

We are currently testing a new initiative to notify customers during outages using text message.

To receive an outage related notification your mobile number should be in our system.

If your mobile number is not already in our system, you can use the chat below to add your mobile number. 

Did you know?

Resetting your modem can help fix the following issues:

  • No Internet service 
  • Connectivity issues
  • The network name is visible but you’re unable to connect to it
  • The network name is not visible on your device

See the FAQ on how to reset your modem.

Power cycling your digital receiver (which entails unplugging it, waiting 30 seconds, then plugging it back in) can fix the following issues:

  • A black screen or no signal on your TV
  • A frozen image and no response to commands from the remote control

See the FAQ on how to fix a black screen issue.

Changing the channel used by your Wi-Fi modem can improve your signal strength.

See the FAQ on how to strengthen your Wi-Fi signal.


You can learn more about your services by visiting our support section.

Heads Up!

You are being redirected to a part of our website that is not adapted to your device.

Continue anyhow

Stay on this site