Discover why people choose Cogeco
Exceptional customer experience
Our commitment is to continually deliver you the customer service you deserve and to be an active part of our communities by:
- Supporting you with local and knowledgeable representatives who are available 24/7 to provide you with technical support.
- Offering you online tools like self-serve and troubleshooting videos, Live Chat and My Account that let you track your Internet usage, pay bills, change your TV channels, manage your technician’s appointments, and more.
- Supporting and actively engaging with local community groups for events and charitable endeavours, such as United Way.
- Creating and providing truly local content with YourTV.
Their words, not ours.
Cogeco is simply the best!!! Wonderful service person!! Problem fixed within minutes. Thank you Cogeco!!!
Ancaster, Hamilton, ON
I received such good customer service from the representative. She was kind and helpful and came up with the best bundle for my needs.
THANK YOU! You are the BEST customer service person I have ever had the privilege of dealing with in any situation! I hope Cogeco knows the value you bring to their business!
I have been with Cogeco for over 30 years. In the past I have had some problems, but their technicians have always been able to quickly find solutions to solve them. I have all of the channels that I like, as well as the Super Écran network. I recommend Cogeco to anyone who’s looking for a truly high-quality service. I am now retired and very satisfied with the services that I use daily. I hope that you will be too!
Hi, I felt I should write to thank the technician who came to re-set our TV service today. We were very pleased with his friendly attitude and
impressed with his knowledge. He took the time to properly set up our various remotes as well. It’s employees like him who keep us with Cogeco when other companies come calling.
Parry Sound, ON
Available where technology permits. Customers must meet the minimum system and equipment requirements to reach the advertised speeds. The UltraFibre 1Gig Unlimited package delivers up to 1 Gbps download speed to the home (broadband). Customers will obtain up to 1 Gbps of total download speed through the combination of multiple devices including at least one wired connection (Ethernet) combined with one or multiple wireless connection to Cogeco’s 1 Gig modem. Up to 940 Mbps download speed can be achieved when connecting to one personal Internet device with one wired connection (Ethernet). This award for “Best protection in the World” has been given to F-Secure Internet Security in 2018 from AV-TEST, an independent corporation, in the general public category for their F-Secure Internet Security 2019 service. Cogeco Security and Cogeco Security GO services are an F-Secure Internet Security product. Visit av-test.org for details. Subscription to a Cogeco Home Phone package is required for all long distance plans. Limited to a list of countries predetermined by Cogeco. Additional minutes will be charged per minute, per country. Visit cogeco.ca/phone for details.