What do I do if I’ve forgotten the password for my wireless home network?

If you’ve never changed your Wi-Fi password

You can use the default password assigned to your modem.

  • If your Internet equipment is a CODA-4589 (Hitron) or a TG3452 (Arris)

You will find your original password and Wi-Fi network name on the sticker on the back or under your equipment.

Photo of the sticker located on the back of the modem

  • For all other modems

The easiest place to find your default Wi-Fi network name (SSID) and password is in My Account.

  1. Log in to My Account.
  2. Select Internet.
  3. Select View my Wi-Fi settings.

Don’t have a My Account profile yet?

Create one today.

If you’ve forgotten the password you assigned to your wireless home network

You’ll need to reset your Wi-Fi credentials by restoring your modem to its default settings. Here’s how:

  1. On the back of the modem, there’s either a button located near the coaxial input or a hole located near the left side, depending on the model. Press and hold this button for about 15 seconds using a pin or toothpick if needed. This will perform a factory reset of the modem.
    Photo of the back of the modem showing the reset pinhole
  2. Then, use your device to search for wireless networks. Your unique default Wi-Fi network name (SSID) and password will now match the information on your modem’s sticker, or within My Account.

If you want to change your SSID and password, you can do so by following these steps.

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