Cogeco takes steps to keep customers connected during the coronavirus outbreak.
A word from our president
Our teams at Cogeco across Quebec, Ontario and the U.S. East Coast are all working hard to support our customers and our communities. During this COVID-19 crisis that affects each one of us, access to the Internet, TV and Telephony, as well as quality information via our radio stations, becomes of paramount importance. We are adapting our services to offer more flexibility to our customers and have transformed our radio programming to provide all the information necessary to follow developments related to this crisis. For more information, don’t hesitate to consult Cogeco Media website.
President and Chief Executive Officer, Cogeco
Get to know the steps Cogeco is taking
As the health and safety of our customers and employees remains our top priority, we are committed to meeting or exceeding the government’s directives during this crisis.
Our new sanitary measures
Keep Your World Connected
Warehouse sanitary measures
Staying Connected: Cogeco and InnVest Hotels
Staying Connected: Rev De Ocampo, Cogeco Inside Sales Advisor
Staying Connected - Jessica Rupcich, Cogeco Account Executive.
Staying Connected: Fern Pinho, Network Operations Manager
Our stores are operating on reduced hours
The safety of our customers and employees, as well as the general public, is one of our priorities. With this in mind, our stores will be operating on reduced hours. For more information, visit the list of our stores.
How our field technicians are operating
Our field technicians play a critical role in the installation and repair of our services.
As part of the digital transformation Cogeco has been undertaking over the last year, we have been able to equip our technicians with various tools, such as interactive video support, which allow them to perform remote installations and troubleshooting for our customers.
Get a glimpse of our colleagues’ new work life
Everyone at Cogeco is working hard to #KeepYourWorldConnected, while staying safe at home. One of the perks? We have now met everyone’s kids and pets.
A tool for everyone
New to Cogeco
We offer a wide range of Internet, TV and Home Phone packages available for you to install yourself. Subscribe to one of our services and receive your self-install kit along with step-by-step instructional videos. You’ll be ready to go in just a few minutes.
Your most frequently asked questions, answered.
We are here when you need us
Let me express for me and my husband (both over 70) our heartfelt thanks for your hard work at this time to keep our electronic connections operational. It makes a lot of difference to our self isolation to be able to keep in touch with friends and family members. Please express to all your staff our thanks for their continuing work under trying circumstances.
Diane and Rod King
I received such good customer service from the representative. She was kind and helpful and came up with the best bundle for my needs.
THANK YOU! You are the BEST customer service person I have ever had the privilege of dealing with in any situation! I hope Cogeco knows the value you bring to their business!
I have been with Cogeco for over 30 years. In the past I have had some problems, but their technicians have always been able to quickly find solutions to solve them. I have all of the channels that I like, as well as the Super Écran network. I recommend Cogeco to anyone who’s looking for a truly high-quality service. I am now retired and very satisfied with the services that I use daily. I hope that you will be too!
Hi, I felt I should write to thank the technician who came to re-set our TV service today. We were very pleased with his friendly attitude and
impressed with his knowledge. He took the time to properly set up our various remotes as well. It’s employees like him who keep us with Cogeco when other companies come calling.
Parry Sound, ON
Cogeco is simply the best!!! Wonderful service person!! Problem fixed within minutes. Thank you Cogeco!!!
Ancaster, Hamilton, ON
1 Certain conditions apply. All Internet packages include 2 free installations of Cogeco Security services for desktop and/or laptop computers. Cogeco Security GO with unlimited installations for computers, smart phones, tablets and other wireless devices is available at a regular price of $5.99/month. Visit cogeco.ca/securitygo for details.